Terms & Conditions
Effective date: 2023-02-06 12:56:58
1. AGREEMENT TO TERMS
URemovals offer man and van service providers across the UK the chance to have their quotes appear to live online for customers to book instantly. Man and van drivers wishing to use URemoval’s service acknowledge having read and agreed to the following Terms and Conditions:
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site as a service provider.
URemovals reserves the right to terminate this agreement with immediate effect and without the requirement to provide the man and van driver with a reason.
2. INTELLECTUAL PROPERTY RIGHTS
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
3. USER REPRESENTATIONS
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
We may deactivate an account at any time if we suspect you have not complied with these Terms and Conditions; in the event of abusive or threatening behaviour or if we think the security of the Compare the Man and Van website is at risk.
In the event that a driver is deactivated, the driver accepts that any documents or profile that has been created on the website is under the sole ownership of URemovals.
If you breach or are suspected of breaching these Terms and Conditions we will take the following disciplinary steps:
- hold any account money owed to you until the outcome of our investigation is complete;
- temporarily block your access to your account;
- permanently block your access to your account;
- block your computer IP addresses from using the website;
- contact your internet provider and request they block your access to the website;
- delete and/or edit any or all of your user account content.
4. PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
- Use any information obtained from the Site in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Site in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Site.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
- Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Site.
- Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
- Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
- Use the Site to advertise or offer to sell goods and services.
- Sell or otherwise transfer your profile.
5. GUIDELINES FOR REVIEWS
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
For each transaction you can, if you wish, rate your service provider by leaving Feedback on our site.
You are not permitted to threaten your service provider with negative feedback in order to obtain goods or services not included in the initial quote for the job.
In the event of negative feedback being left for a service provider, URemovals reserve the right to investigate the circumstances surrounding such feedback, and modify or not publish the feedback if it is deemed to be unfounded negative feedback. This will be done without your prior consent.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
7. THIRD-PARTY WEBSITE AND CONTENT
8. SITE MANAGEMENT
10. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.
11. TERM AND TERMINATION
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
12. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
13. GOVERNING LAW
These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. URemovals Ltd ("Company," "URemovals," "we," "us," or "our") and yourself both agree to submit to the non-exclusive jurisdiction of the courts of London, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use in the United Kingdom, or in the EU country in which you reside.
14. DISPUTE RESOLUTION
Complains: We will inform a driver via email of any complaint submitted by a customer. We allow 7 working days from that initial email for the driver to respond to the complaint. If no response is received from the driver, we will send a second chasing email. In the event of further non-response from the driver, after 7 working days of him being notified of the complaint, the complaint will be resolved by URremovals on behalf of the driver.
Any complaint under investigation will be considered void if the customer fails to respond to correspondence from us for a period in excess of 28 days.
In the event that a complaint cannot be resolved directly between the customer and service provider ("driver") we offer the customer the option of a Complaint Mediation Telephone Appointment held between the customer, driver and mediator in an attempt to resolve the outstanding issues. The Mediation Appointment is limited to one hour and the driver is expected to make him/herself available to participate in this, after being given reasonable notice. If the driver fails to participate in the mediation process, URremovals will settle the complaint in full on his/her behalf.
In the event of a dispute between customer and service provider proceeding to Court, we agree on the request of the driver, to issue any claim notice on behalf of the driver for an amount in dispute in excess of £500. The driver remains solely liable for any resulting counterclaim by the customer.
URemovals operate a fair and robust complaints procedure and will do everything in our power to resolve any complaint. By confirming a booking with us the customer agrees that no outside negative third party feedback will be left against URemovals until a period of 14 days has elapsed since the complaint was first brought to our attention in writing via email.
Binding Arbitration: Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Southampton, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.
Restrictions: The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration: The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
15. WHAT WE DO
We aim to provide a pier-to-pier sharing platform where you ("the customer") and businesses that provide transport services ("service providers") can find each other. URemovals does not provide any transport services whatsoever.
It is up to you to select the transport supplier on the basis of the service you require.
Please note that with regard to any transaction made between you and your chosen service provider, the resulting legal contract is between you both and not between you and URemovals.
The drivers allocated and scheduled to service your specified needs are not employees of URemovals and are self-employed or registered company contractors who operate their own vehicles.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
18. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
20. USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Our site is a free site for customers. Initial payment is paid when a service provider is booked by the customer by credit or debit card. The balance is then paid to the service provider in cash at the conclusion of the job.
Service providers are responsible for the collection of monies owed at the conclusion of a job and also the payment of all VAT associated with the provision of services to the customer.
Confirmed bookings from URemovals are exclusive of VAT.
We reserve the right to impose immediate temporary or permanent withdrawal of your right to use our website.
We also reserve the right to disclose any information to law enforcement authorities as we deem appropriate.
We reserve the right, upon non-payment to a service provider, to register your details with various blacklists and credit reference agencies.
All payments made to service providers must be made in cash or by pre-arranged credit or debit card.
There is a 30-minute minimum charge on all bookings. After the first 30 minutes, our service providers charge every half hour thereafter at their respective half hourly rate (service providers' half hourly charges are displayed on the Quotes Page).
No time will be refunded under any circumstances for any hours booked irrespective of how many hours have been used.
You can cancel your booking anytime after you received your booking confirmation. If you cancel at least 48 hours before the booked service is scheduled, you will get a full refund of the initial payment. If you cancel your booking less than 48 hours before the date of the booked service is scheduled you will not be entitled to a refund.
If your selected service provider rejects your booking (due to unforeseen circumstances). In that case, we will endeavour to find a replacement provider or refund your Initial Payment in full if we cannot do so. Meanwhile, if you decide to cancel this booking, we will process a refund straight away. Usually, it takes 3-5 working days.
URemovals will require drivers to confirm that they have insurance and documentation; in particular full UK driving license, a certificate of vehicle insurance, goods in transit insurance(optional), a certificate of Public Liability Insurance(optional) and are permitted to work in the UK
In the event that any of your items and/or property are damaged in transit, it is the assigned service provider’s responsibility to compensate you for the agreed cost of the damage to your item(s). All assigned service providers have declared they have goods in transit insurance and therefore shall be able to reimburse you for any damages.
Items transported with a value exceeding that covered by the driver's Insurance are covered to their full value by insurance held by you, the customer. URemovals accept no responsibility for damage, loss or breakages to customer goods or third parties during the duration of the work.
It is the assigned service provider’s responsibility to deliver your goods to you or produce them for your collection, undamaged. By "undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation. URemovals do not provide insurance cover. Goods in transit insurance and any applicable vehicle insurance or licences and permits are owned by the driver at all times and any liability for loss or damage to a customer's goods and/or property as a result of work carried out by them resides with the assigned service provider and/or their insurance provider.
If you indicate you wish to ride in the van as a passenger you agree to ride in the van at your own risk and accept that any liability for injury or loss rests with the service provider who accepts your booking and not with URemovals.
It is up to the driver's discretion to allow customers to travel in the van.
The customer's responsibility to verify liability and insurance for passenger carriage, where applicable, with your service provider and that you are adequately covered before work commences.
If a service provider declares that they have goods in transit insurance, they are responsible for providing the accurate limit of their goods in transit insurance cover. That can be checked on the service provider's profile page prior to booking.
If a service provider declares that they have public liability insurance, they are responsible for providing the accurate limit of their public liability insurance cover. That can be checked on the service provider's profile page prior to booking.
26. YOUR RESPONSIBILITIES
Congestion zone / Road Fees: The customer is responsible for paying any additional road fees, this includes, but is not limited to, congestion & low emission zones and parking charges. It is the driver's responsibility to collect any monies from the customer to cover these costs.
Van Sizes: It is entirely the customer’s responsibility to choose the correct size vehicle. Our Customer Services Team can give you all the relevant measurements to help you make the right choice or you can view our guide.
Parking: It is the customer’s responsibility to reserve parking. If there is no pre-arranged parking and the service provider receives a parking ticket it will be the customer’s responsibility to pay the penalty amount at the end of the job.
Packing: It is the customer’s responsibility to pack everything properly (unless packing services are requested). URemovals does not accept responsibility for damage or breakage caused by poor packing.
Dismantling of Furniture etc.: It is the customer’s responsibility to dismantle items before our arrival. This is to include any unit, system, furniture or beds unless this service has been requested in the brief description box. Our drivers all carry basic tools.
Access to the new Property: It is the customer’s responsibility to make sure that all items are able to be moved into the new property (for example, wardrobe, bed, sofa etc). Service providers are not insured for removing any windows or making new entrances to the property.
Customer Delays: If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc) our service providers reserve the right to add an extra cost to the final bill.
Changes to the Collection Time: If the customer needs a significant change in their booking and they are more than 48 hours away from the day of moving please cancel the booking and make a new one. We will refund the initial payment of the original booking. If the customer needs any small changes within 48 hours of the confirmed booking, please contact the service provider directly. The service provider’s contact details can be found in the confirmation email.
Customer Conduct: No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.
Recycling Centre: If you require the driver to attend your local recycling centre, it is your responsibility to check with the centre you intend to use that a waste disposal licence is not required. In general, our drivers will not carry these. Also, please check if there will be an additional fee for the van entering and using the centre's facilities, as you will be responsible for this charge.
27. NO AGENCIES
Nothing contained herein shall create, or deemed to create, any agency, joint venture or partnership relationship between URemovals and you whatsoever and you should not hold yourselves out as implying any such relationship with us.
We do not accept responsibility for damaged or lost property once the job is complete and payment is made.
Ikea/Argos Like products: Please note that URemovals or its drivers will not take any responsibility for any damage or breakages involving any Ikea or Argos products of any type. This is due to the poor standard of construction and the one-off build design of their products.
29. DELAYS AND NON-ATTENDANCE
All of our service providers do their very best to be on time, but there may be delays caused by circumstances out of our control (for example, weather, traffic, etc). We do not accept responsibility for any customer losses that are out of our control pick-up/delivery delays. In the event of a delay, you will be contacted prior to your pick up time by the man and van driver or removal service and kept up to date with an estimated time of arrival.
In the highly unlikely event the man and van driver or removal company does not arrive at your pick up address as arranged, please contact our Customer Support Team immediately at firstname.lastname@example.org
30. COMMUNICATIONS FROM US
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt-out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt-out of receiving emails from Us at any time, it may take up to 15 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at email@example.com
31. ADHERENCE TO TERMS
The customer agrees that within English law no complaints or testimonials on any platform may be left against either the company or service provider if the complaint is covered within our terms and conditions. The customer also agrees that should a complaint or claim be made that they allow good time for the company or service provider to answer the complaint or claim.
The customer agrees that should URemovals be unable to ascertain the truth behind a matter the customer agrees to any moderation that the companies deem necessary to settle the claim.
32. CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Registered address: 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Company number: 14366711
Phone: 020 8064 2103