Are moving quotes binding or non-binding?

Are Moving Quotes Binding or Non-Binding?

In the UK moving industry, the terms 'quote' and 'estimate' are often used interchangeably, but there is a significant difference when it comes to their binding nature. Understanding this distinction is crucial for both customers seeking clarity and professionals providing services.

When a Moving Quote is Binding

A moving quote is typically considered binding when it presents a fixed price for the agreed services, based on a comprehensive understanding of the scope of work. This usually follows a detailed survey, either in-person or virtual, where the removal company assesses:

• The volume and type of items to be moved, captured in a full inventory list.
• Access at both the collection and delivery addresses (e.g., ground floor, narrow stairwells, parking restrictions on the pavement or council estate).
• Distance between properties.
• Any additional services requested, such as packing, dismantling furniture, or moving specific items like a large oil painting or a flat-screen TV without its original box.

Once a binding quote is provided and accepted, the price should not change unless there are significant alterations to the scope of work by the customer or unforeseen circumstances specifically outlined in the contract. It provides certainty for both the customer and the removals professional.

When a Moving Quote is Non-Binding (An Estimate)

A quote is usually non-binding when it is provided as an estimate based on limited information. This often occurs when:

• The customer provides a basic description of their property (e.g., "three-bedroom house") without a full, itemised inventory.
• A detailed survey has not been conducted.
• The service provider offers a price range rather than a definitive cost.

Non-binding estimates serve as a guideline, allowing removal companies to adjust the final price on moving day if the actual volume of items, access conditions, or required services differ from the initial assessment. For customers, this means the final bill could be higher or lower than the initial figure, so caution is advised.

Factors That Can Change a Binding Quote

Even with a binding quote, certain legitimate factors can lead to adjustments, typically outlined in the service agreement:

• Increased Inventory: Adding more boxes or furniture than originally declared.
• Undisclosed Items: Discovering specialist items, such as a grandfather clock or large aquarium, which require special handling or equipment.
• Access Challenges: Unexpected issues at either property, such as a lorry unable to park on the pavement directly outside, requiring a longer carry distance, or lift breakdowns in a block of flats.
• Waiting Times: Delays outside the removal company's control, such as property chain issues or key release delays, which can incur additional hourly charges.
• Additional Services: Requesting packing services on the day when they were not part of the original agreement.

It is standard practice for professional removal companies to communicate these potential charges clearly within their terms and conditions.

Best Practice for Customers

To secure a transparent and predictable moving cost:

• Provide Full Disclosure: Be as accurate as possible with your inventory. Provide photos or conduct a video survey if an in-person visit is not feasible.
• Request a Detailed Survey: For larger moves, insist on a professional visiting your home. This helps the removal company understand access, volume, and any unique requirements.
• Get it in Writing: Always ensure the quote is provided in writing, clearly stating what is included, what is excluded, and under what circumstances the price might change.
• Clarify Insurance: Understand the liability coverage included in your quote. Consider specific options like Released Value Protection or Full Value Protection.
• Compare Quotes: Obtain quotes from several reputable removal companies across the UK to understand market rates and ensure you are getting a fair deal.

A comprehensive moving checklist can assist customers in ensuring all details are considered before obtaining a quote.

Best Practice for Removals Professionals

For man and van services and larger removal companies, clarity in quoting builds trust and prevents disputes:

• Conduct Thorough Surveys: Always aim for a physical or high-quality virtual survey to accurately assess item volume and access.
• Detailed Inventory Lists: Provide customers with a clear inventory list that forms the basis of the quote. Highlight how changes to this list will affect the final price.
• Clear Terms and Conditions: Ensure your service agreement explicitly states when a quote is binding, what constitutes an extra charge (e.g., waiting time, extra items), and your policy on insurance and liability.
• Communication is Key: Proactively communicate any potential issues or changes to the customer as soon as they arise, especially on moving day.
• Understand Your Insurance: Ensure adequate insurance is in place for your business, including what insurance a man with a van needs, and clearly explain the coverage provided to the customer.

Providing clear and accurate quotes is fundamental to professionalism in the moving industry, whether operating as a man and van service or a larger removal firm.