How do I redirect my mail?

How to Redirect Mail When Moving Home

Redirecting mail is a critical step in any house move, ensuring that important letters, bills, and parcels arrive at the new property rather than going astray. The primary service for mail redirection in the UK is provided by Royal Mail.

Using Royal Mail's Redirection Service

Royal Mail offers a comprehensive mail redirection service that can be set up for individuals, families, or businesses. This service temporarily forwards mail from an old address to a new one for a chosen period.

• Application Process: Applications can be completed online via the Royal Mail website or in person at a Post Office branch. Applying online is often the quickest method.
• Required Information: Applicants need to provide their old address and postcode, the new address and postcode, and the names of all individuals whose mail needs redirecting. Proof of identity and address may be required, especially for in-person applications.
• Advance Notice: It is advisable to apply for redirection at least five working days before the desired start date. However, applications can be submitted up to three months in advance.
• Duration Options: Redirection services are typically available for three, six, or twelve months. The chosen duration should allow ample time for all necessary organisations to be informed of the change of address.
• Cost: The service incurs a fee, which varies depending on the number of names being redirected and the chosen duration. Costs are generally lower for online applications.
• What is Redirected: The service redirects most post, including letters, parcels, and recorded delivery items. It does not typically redirect unaddressed mail or items sent to the 'Occupier' at the old address.

Beyond Royal Mail Redirection: Direct Notifications

While Royal Mail's service is invaluable for continuity, it is a temporary measure. The long-term solution involves directly notifying all relevant senders of a new address. This process should ideally begin as soon as the moving date is confirmed.

• Key Organisations: Important entities to update include banks, utility providers, HMRC, the DVLA, local council (for Council Tax), electoral roll, doctors, dentists, and insurance companies. A comprehensive list of who else needs your new address can help ensure no one is missed.
• Timing: Aim to inform key organisations a few weeks before the move. Some, like the DVLA, have statutory requirements for prompt notification.
• Online Accounts: Update the address on all online shopping accounts, subscriptions, and digital services to prevent future parcels or notifications from going to the old property.

Tips for Removals Professionals and Customers

Both those moving home and the professionals assisting them can benefit from a structured approach to mail redirection:

• Include in Moving Checklist: Ensure mail redirection is a prominent item on any moving checklist, such as the URemovals Moving Checklist.
• Early Planning: Encourage early application for the Royal Mail service to avoid any last-minute delays or missed post.
• Communicate Expectations: Clarify to customers that the redirection service is temporary and that direct notification to senders is essential for a permanent solution.
• Review Mail Regularly: Even with redirection, it is wise to monitor incoming mail at the new address and any redirected mail for senders who might have been overlooked.
• Consider Duration: Advise customers to choose a redirection duration that realistically allows them to update all their contacts. For complex moves or those with many subscriptions, a longer period is often more practical.

Effective mail redirection provides peace of mind during a move, safeguarding personal and financial information and ensuring a smoother transition to a new property.