How do I transfer my internet service?

Understanding Your Options for Internet Transfer

Transferring internet service when relocating a home or office typically involves contacting the current provider to ascertain if the existing service can be moved to the new property, or if a new contract with either the same or a different provider will be necessary.

The primary consideration is whether the current provider actually offers service at the new postcode, and what type of connection is available. Not all providers operate in every area, and fibre optic availability can vary significantly even within a short distance.

Step-by-Step Guide to Transferring Internet Service

1. Contact Your Current Provider Early

It is advisable to contact the internet service provider as soon as the move date is confirmed. Notice periods can vary, often requiring at least 30 days. This early notification allows for adequate time to discuss options and avoid a last-minute scramble. Enquire about the process for moving service, potential costs, and any impact on the current contract.

This conversation should also cover the specific date for disconnecting service at the old property. For a broader perspective on utility management during a move, refer to guidance on when should I disconnect utilities.

2. Confirm Service at Your New Address

Provide the new full address, including the postcode, to the current provider. They will be able to check the available services and speeds at that location. It is important to confirm whether the new property has an active phone line or fibre connection, or if a new installation is required. Details such as the property's previous tenant's service or the presence of an existing master socket can be helpful.

3. Review Your Contract and Charges

Understand the implications of the move on your existing contract. Some providers allow a direct transfer without a new contract if service is available. Others might require a new minimum term contract, or there could be an early exit fee if the service cannot be transferred and the contract is still active. Clarify any activation or installation fees for the new property.

4. Arrange for Disconnection and Reconnection

Once the details are confirmed, schedule the disconnection date for the old property and the activation date for the new one. Aim to minimise any period without internet; ideally, the new service is active either on or shortly after moving in. Confirm what equipment needs to be returned (e.g., router, set-top boxes) and how this should be done. New equipment will usually be sent to the new address.

Understand if the new service requires an engineer visit for installation or if it is a self-installation process. Self-installation typically involves plugging in a new router, while an engineer might be needed for new line activations or fibre optic installations.

5. Consider a New Provider

If the current provider cannot offer service at the new location, or if their offerings are less competitive, it becomes necessary to look for a new provider. Researching local providers and comparing packages based on speed, cost, and contract length is a sensible next step. This is a common point in any moving journey; a comprehensive URemovals Moving Checklist can help keep all these tasks organised.

Important Considerations for Internet Service Transfer

• Keep Records: Retain all correspondence, confirmation emails, and reference numbers relating to the internet service transfer. This can be invaluable if any issues arise.
• Broadband Downtime: If constant internet access is critical, particularly for remote work or business operations, consider a temporary backup solution like a mobile broadband dongle or a phone's hotspot feature. For businesses, planning to minimise business downtime is paramount.
• Updating Contacts: Remember that the internet provider is one of many organisations that need to be informed of a change of address. A comprehensive guide on who else needs my new address can help ensure nothing is overlooked.
• Old Equipment Disposal: If you are switching providers and your old equipment does not need to be returned, ensure it is disposed of responsibly, perhaps via local council recycling schemes for electronic waste.