When should I disconnect utilities?

Utilities & Address Change

Feb 08, 2026

This article was created with AI assistance and reviewed by our editorial team to ensure accuracy and clarity.

When to Disconnect Utilities When Moving House

Coordinating utility changes is a critical step in any house move. The aim is to ensure essential services remain active until the moment of departure and are ready at the new property, preventing unnecessary disruption or unexpected bills. Planning should begin several weeks before the scheduled moving date.

General Timing for Utility Notifications

As a rule of thumb, contact all utility providers approximately two to four weeks before your moving date. This timeframe allows companies to process your request, arrange final bills, and schedule any necessary disconnections or transfers without a last-minute rush. Some providers may require slightly longer notice, so checking their specific terms is advisable.

Electricity and Gas

Contact your electricity and gas suppliers to inform them of your moving date. They will arrange for the termination of your account at the old address.

Before Moving Day: Confirm the notice period required by your supplier. Arrange for the final bill to be sent to your new address.
On Moving Day: It is essential to read the meters just before you leave the property for the last time. Take a clear photograph of the readings as proof and submit these to your supplier promptly. This ensures you are only billed for the energy you used.
At Your New Home: As soon as you arrive, take meter readings at the new property. Contact the existing energy suppliers for that address (or your chosen new supplier) to set up an account in your name.

Water Supply

Your local water company needs to be informed of your move. Water services are typically region-specific across the UK.

Before Moving Day: Notify your current water provider of your moving date and new address for the final bill.
On Moving Day: If your property has a water meter, take a final reading on the day you move out and provide this to your supplier.
At Your New Home: Identify the water provider for your new address and contact them to set up your account. Take an initial meter reading if a water meter is present.

Internet and Landline Services

Connectivity is often crucial from day one. Providers can sometimes transfer your existing service to your new address, which can be simpler than setting up a new contract.

Before Moving Day: Contact your broadband and landline provider. Discuss options for transferring your existing service or terminating the contract at your old address and setting up a new one. Be aware that activating services at a new property can take some time, so early communication is key. Transferring internet service usually involves a lead time.
On Moving Day: Ensure all rented equipment (routers, set-top boxes) are returned as per your provider's instructions, or pack them carefully if they are moving with you.

Council Tax

Council Tax is not a utility in the traditional sense, but it is a vital payment tied to your address that requires notification.

Before Moving Day: Contact the local council for your current address to inform them of your moving date. They will issue a final bill and update their records.
At Your New Home: If moving to a different council area, contact the new council promptly to register for Council Tax at your new property. For a more comprehensive list of organisations to inform, consider who else needs your new address.

TV Licence

Your TV Licence is tied to your property, not just your person. It needs to be updated when you move.

Before Moving Day: Visit the TV Licensing website or contact them directly to update your address details. Your licence will transfer to your new home.

Important Reminders

Do Not Disconnect Too Early: Ensure you have power, light, and heating until you have finished packing and cleaning on moving day. It would be rather inconvenient to finish the final clean in the dark.
New Property Activation: Try to arrange for essential utilities (especially electricity and water) to be active at your new property on or before your move-in date. This is particularly important for heating during colder months.
Keep Records: Make a note of all dates, reference numbers, and the names of customer service representatives you speak with. Keep copies of final bills and meter readings.