What if I forgot to take a meter reading when I moved in?
Forgot to Take a Meter Reading When Moving In? Here's What to Do
Forgetting to take an initial meter reading for electricity and gas when moving into a new property is a common oversight. While it can lead to estimated bills, the situation is usually resolvable with a few practical steps.
Immediate Actions to Take
Upon discovering the missed reading, the first action is to take a current reading from the meters immediately. Photograph the meter displays showing the readings and the date for proof. This provides a baseline from which an accurate bill can eventually be calculated.
Contacting Your Energy Supplier
Next, contact the property's energy supplier. If the supplier is unknown, details can often be obtained via the Meter Point Administration Number (MPAN) for electricity or the Meter Point Reference Number (MPRN) for gas. These numbers are typically found on previous bills or can be requested from the landlord, estate agent, or previous owner. Inform the supplier of the move-in date and provide the current meter reading.
The energy supplier will generally use the provided current reading and an estimated daily usage to calculate an opening reading for the move-in date. They may also have received a closing reading from the previous occupant. If there is a discrepancy, the supplier aims to agree on a fair estimated start reading.
Gathering Supporting Evidence
It is advisable to check all documentation received during the move. Tenancy agreements, handover notes, or communication from the landlord or estate agent might contain details of meter readings taken on the day of exchange or key handover. These records can be crucial in disputing any inaccurate estimated bills. When managing utilities, it is also important to remember to transfer internet service and manage other essential changes, such as informing who else needs a new address.
Resolving Discrepancies
If the initial bill appears incorrect due to an estimated start reading, contact the supplier with any supporting evidence, such as the landlord's noted reading or the first reading taken yourself. Energy companies are obliged to work with customers to resolve such discrepancies. Keeping a clear record of all communications and readings is recommended.
Future Moves
For future moves, always make it a priority to take meter readings on the day keys are exchanged, both when moving into a new property and when vacating an old one. Photographic evidence with a timestamp is invaluable. This attention to detail can help avoid potential billing disputes and ensure a smoother transition, similar to the importance of knowing whether to read meters when moving out.